Customer Service

How can we help?

Whether you need to report a missed pickup, check a holiday schedule, ask a billing question, or get help with your account, Current Waste Solutions is here to make it simple.

Submit a Service Request Call (502) 520-1880

What do you need help with?

Choose the option that best matches what you need. We’ll point you in the right direction.

Report a Service Issue

Missed pickup, damaged cart, container issue, route concern, or another service problem.

Start request →

Holiday Schedule

See how major holidays affect your pickup week and when your cart should be out.

View schedule →

FAQ

Find quick answers about service, carts, pickup days, recycling, billing, and more.

Read FAQs →

Pay My Bill

Need to make a payment? Use the billing link to access payment options.

Pay bill →

Recycling Guide

See what belongs in your recycling cart, what should stay out, and how to recycle right.

View guide →

Common customer questions

Here are a few questions customers often need answered quickly.

What happens when pickup is delayed by a holiday?Pickups on or after a weekday holiday usually move one day later. Weekend holidays do not change the schedule.

Can I report a missed pickup online?Yes. Use the service issue form and include your address, normal pickup day, and any helpful photos.

Do commercial accounts follow the same schedule?Most routes follow the posted schedule, but some commercial accounts may have custom service arrangements.

View Full FAQ

Still not sure where to start?

Call or text CWS and we’ll help get you to the right place.

Call or Text (502) 520-1880 Contact Us