FAQ | Current Waste Solutions
Frequently Asked Questions

How can we help?

Find answers to common questions about our commercial and residential waste services.

What size dumpster do I need for my business?

The right dumpster size depends on your business type and waste volume:

  • 4-yard: Small offices, boutique retail, coffee shops
  • 6-yard: Restaurants, strip centers, mid-size offices (most common)
  • 8-yard: Larger restaurants, multi-tenant properties, high-volume operations

We'll help confirm the best size during your quote based on your specific needs.

How often will my dumpster be picked up?

Pickup frequency is customized to your needs. Most commercial customers have 2-5 pickups per week, but we can adjust based on your volume. We run routes Monday through Saturday.

If your needs change, we can easily adjust your schedule.

Do you service multi-site or property management accounts?

Yes! We work with property managers and multi-site accounts. You'll have a dedicated contact for all your locations, and we can provide consolidated billing and reporting.

What items are NOT allowed in the dumpster?

For safety and compliance, we cannot accept:

  • Hazardous materials (chemicals, paint, oils, solvents)
  • Electronics and appliances
  • Tires and batteries
  • Medical waste
  • Propane tanks

If you have questions about a specific item, give us a call and we'll help you find the right disposal solution.

What if my dumpster is overflowing between pickups?

If you're consistently overflowing, we can either increase your pickup frequency or move you to a larger dumpster size. For one-time overflow situations, we can schedule an extra pickup.

Call us at (502) 520-1880 and we'll get you sorted out quickly.

Is there a contract or commitment required?

We keep things flexible. While we do have service agreements to outline terms and pricing, we're not locking you into long-term contracts with hefty cancellation fees. If your needs change, just give us notice and we'll work with you.

Is residential service available in my area?

We're expanding residential routes across the Louisville metro area by neighborhood. Use our address checker on the homepage or call us at (502) 520-1880 to check if we currently service your address.

If we're not in your neighborhood yet, we can add you to our notification list for when service becomes available.

What size are the residential carts?

We provide standard 96-gallon rolling carts for weekly trash pickup. Where available, we also offer recycling carts of the same size.

What day is my pickup?

Your pickup day is assigned based on your neighborhood route. We'll confirm your specific day when you sign up for service. Pickups are weekly on the same day each week.

Please have your cart at the curb by 7:00 AM on your pickup day.

What items can I recycle?

In areas where recycling is available, we accept:

  • Paper, cardboard, and paperboard
  • Plastic bottles and containers (#1, #2, #5)
  • Glass bottles and jars
  • Aluminum and steel cans

Please rinse containers and keep items loose (not bagged). For a complete list, visit our recycling guide.

What if I missed my pickup day?

If you forgot to put your cart out, we won't be able to come back until your next scheduled pickup day. However, if we missed your pickup due to our error, contact us immediately at (502) 520-1880 and we'll come back as soon as possible.

Pro tip: Set a reminder on your phone the night before pickup day!

What if my cart is damaged or stolen?

If your cart is damaged due to normal wear and tear or during pickup, we'll replace it at no charge. If your cart is stolen or damaged by something other than normal use, give us a call and we'll work with you on a replacement.

Can I get extra trash pickup for large items?

Bulk item pickup depends on your specific neighborhood service. Contact us at (502) 520-1880 to discuss large item disposal. We'll let you know what options are available in your area or help you find an alternative solution.

How does billing work?

We keep billing simple and transparent. You'll receive a monthly invoice with no hidden fees or surprise charges. Commercial customers are billed based on container size and pickup frequency. Residential customers pay a flat monthly rate.

Can I change or cancel my service?

Yes. We understand business needs change. You can adjust your service level, pickup frequency, or container size at any time. For cancellations, we just ask for notice so we can schedule container pickup.

Call us at (502) 520-1880 to discuss any service changes.

How do I start service?

Starting service is easy:

  • Check your address using our address checker
  • Call us at (502) 520-1880 or submit a service request online
  • We'll confirm your service details and schedule
  • For commercial: we'll deliver your dumpster. For residential: we'll deliver your cart

Most new service starts within a few business days.

Do you service my ZIP code?

We currently service the Greater Louisville area and surrounding communities. The quickest way to confirm is to use our address checker on the homepage or call us at (502) 520-1880.

If we're not in your area yet, we can add you to our notification list for when service expands.

What makes you different from other waste companies?

We're a local company built on straightforward service:

  • Local team: No call centers—talk to people who know your route
  • Reliable: We show up when we say we will
  • Transparent pricing: No hidden fees or surprise charges
  • Flexible: Easy to adjust service as your needs change

We're not the biggest waste company, but we pride ourselves on being the most reliable and easiest to work with.

Are there fuel surcharges or environmental fees?

We keep pricing simple and transparent. Your monthly rate includes all standard costs—no surprise fuel surcharges or mystery fees. If there's ever an additional charge (like for extra pickups or special requests), we'll discuss it with you upfront.

What happens if weather delays my pickup?

We run routes in most weather conditions, but severe weather (heavy snow, ice, flooding) may delay service for safety reasons. If weather causes a delay, we'll get to you as soon as conditions allow—typically within 1-2 business days.

Leave your cart/dumpster out until we can service it.

What holidays do you observe?

We observe six major holidays each year. When a holiday falls on a weekday, all pickups for the rest of that week are delayed by one day.

View our complete holiday schedule here.

How do I contact customer support?

You can reach our local team at:

  • Phone: (502) 520-1880
  • Email: info@currentwastesolutions.com

We're not a call center—you'll talk to someone on our local team who knows your route. Typical response time is under 1 business day.

Still have questions?

Our team is here to help. Reach out and we'll get back to you quickly.

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